- +1-650-431-0243
- [email protected]
- 8 The Green, Dover, DE, 19901
Terms & Conditions
Acceptance
By accepting our quotation or making any advance payment, you agree to the terms and conditions outlined by Pixel Softech.
Charges
Charges for services rendered by Pixel Softech are defined in the project quotation or proposal emailed to the Client. Quotations are valid for 30 days from the date issued. Unless otherwise agreed upon with the Client, all project services require an advance payment of fifty percent (50%) of the total project cost as a deposit before work begins. The remaining fifty percent (50%) is due upon project completion, prior to upload to the server or the release of materials. Deposits are refundable only if no work of equivalent value to the deposit has been performed. Work value will be calculated at $25 per hour, including research and development time undertaken before design or development commences.
Client Review
Pixel Softech will provide the Client with an opportunity to review the project during the design phase and once overall development is completed. Upon project completion, work is deemed accepted and approved unless the Client notifies Pixel Softech otherwise via email within ten (10) days from when the completed project is made available.
Payment
Invoices will be issued by Pixel Softech upon completion of the project and any related services. Invoices are typically sent via email, although Clients may request hard copy invoices. Payment is due upon receipt of the invoice. Accounts not settled within thirty (30) days of the invoice date will incur a service charge of one and one-half percent (1.5%) per month on the outstanding balance.
Turnaround Time
Pixel Softech will deliver and publicly post or supply the Client’s project by the date specified in the project proposal, except when delays are requested by the Client or caused by slow delivery of material from the Client.
Termination
Clients wishing to terminate services must provide a written notice (by email or letter), effective upon receipt. Telephone requests for termination must be confirmed in writing (via email or letter) to be considered valid. Upon termination, the Client will be invoiced for development work completed up to the date of first notice of cancellation, with payment due within thirty (30) days.
Copyright
Clients retain copyright for all data, files, and graphic logos they provide and grant Pixel Softech the rights to publish and use such materials. Clients must ensure they have obtained the appropriate permissions and rights to any third-party copyrighted information or files used. The Client is responsible for providing Pixel Softech with rights and permissions for such usage, indemnifying and holding the company harmless against claims resulting from the Client’s negligence or failure to obtain proper permissions. Evidence of such permissions may be requested.
Access Requirements
If the Client’s project is to be hosted on a third-party server, Pixel Softech must be granted temporary read/write access to the Client’s storage directories. This access may be provided via FTP, with other server resources potentially required based on the nature of the project.
General
These Terms and Conditions supersede any prior representations, understandings, or agreements.